STORE POLICY:

Please note: Saturday & Sundays orders are considered Mondays orders and ship within the current processing time.

Some sale items are final sale as they are being discontinued. It is suggested that you order a minimum of 1 month prior to your event. This ensures that if you need to exchange any product for color, size, etc., that it may be done in a timely fashion prior to your upcoming event. Please see our exchange section for all  necessary information.
We reserve the right to raise or lower the price of any products that we sell at any given time. Please check your cart before finalizing your order for the proper final charge. Computer colors may vary slightly from product colors, but should be a close match. If ordering a large quantity, please order it as a group instead of partial orders since manufacturers' dye lots may vary.

Cheer connection, LLC will be held harmless and not responsible for skin breakouts, rashes, etc. due to ingredients/color dyes, etc. found in cosmetics and/or clothes, or any other product. Please read product labels and care instructions that may be posted on this site or on product when it is received before using or wearing. 

Please check your organization's/competition rules regarding makeup, glitter, or other products before you purchase from this site. We cannot accept returns on goods for lack of knowledge for the above, nor stop shipment/production of goods for which you can not use once shipment has been processed, or production of orders (especially custom made orders) has started. Payment will not be refunded for these circumstances. We do not wish to discourage our customers, but instances such as the above do create problems with the manufacturers when goods have to be returned for the above reasons. If we do decide to accept such a return you may incur a 45% restocking fee plus return freight.

We apologize for any typographical/misprinted material errors which may be found in this site. Corrections will be made as soon as they are discovered.

ORDERS
We ship your orders in a timely fashion, unless it is on back order or temporarily unavailable in which case we will notify you of this delay. Orders will be shipped as soon as we receive them from the manufacturers/distributors. However, we do reserve the right to change the shipping method if needed. Cheer Connection, LLC does not take the responsibility for late shipments that are in error by these shippers- U.P.S. and U.S.P.S. & FedEx or the U S Postal Service. We do not give credits for FedEx-U.P.S. or U.S.P.S. delays or for the U S Postal Service. We will take responsibility if it is our error.

Cheer Connection, LLC will charge you a $25.00 fee if your order is refused, returned due to a wrong/invalid address and not resolved, or not claimed. Your original shipping and handling charges are not refundable. Cheer Connection, LLC will charge you for any of the above shipping corrections.

We may require a signature for delivery of orders over $500.00. If an order requires a signature and it is not signed or refusal of signing and is returned to us we will charge you for these expenses unless we reach an agreement to resolve the matter at hand.

All orders include shipping/handling, and insurance charges.

Custom orders (ex: uniforms,  body wear, embroidery, screen printing, etc.) can not be returned since they were made specifically for you. All custom orders such as these will require a parent/coach's signature to ensure that the measurements are correct. Any additional alterations will be your responsibility, since we make them according to measurements provided to us. A local seamstress can make additional alterations for a nominal fee. We will correct any alterations that are our mistake. This also saves all parties the shipping/handling/insurance expense. Custom orders must be paid in full prior to production. Once in production, any changes can not be made. If changes can be made you will incur additional fees.

Manufacturer Orders:

When an item is not in stock it is then classified as a custom order from the manufacturer and ordered directly from the manufacturer.  Most manufacturers do carry stock, therefore it is considered a custom made item. Since manufacturers must stop production on their current orders to process your custom made order a rush fee will be charged by the manufacturer. Average custom orders range from 4-6 weeks plus shipping time (no additional fees incurred). Rush fees charged are as follows:

3-4 weeks: Rush fee $60.00

3 weeks or less: Rush fee of $130.00 or 25% of total order (which ever is greater)

Rush fees will be charged to your account when order is shipped.

Note: Large orders and/or orders with custom detailed work may vary on shipping time and fees. Please call ahead to verify these orders and fees.

 Samples

Samples may be ordered for certain products. Contact us regarding samples and price before ordering samples  since some manufacturers do not have a sample policy. Samples are not available from all manufacturers. We advise you to contact us before ordering samples on our web site to avoid any additional charges to your account. 

 EXCHANGES/RETURNS
We exchange for style and/or color as long as you did not order a final sale item. All exchanges are to be completed in a 30-day period.The order must be received within the 30 day requirement or we cannot exchange it and the order will be returned to you at your expense. All returns will result in a 25% restocking fee. We will make exchanges and credits as fast as possible. Please email us for an authorization number prior to returning any goods. All exchanges/returns require an authorization number from us before an item(s) may be returned. Cheer Connection, LLC is not responsible/liable for return/exchanged goods shipping charges.You can acquire your authorization number by emailing us. If you placed an order and received a team discount this discount will be reflected in your credit amount.

Any time  you return an order to us, always obtain a tracking number/confirmation number from the shipper, ex:post office U.S.P.S, UPS, or Fed X  so you can track it and have confirmation that we have received it in order for credit to be given.  We will not be liable for lost shipping items or return shipping charges. We do not count weekends, holidays or our vacation days as business days.

Only the cardholder may make exchanges/returns. We do our best to credit you for any exchanges/returns as soon as possible. All exchanges/returns should contain a copy of original invoice so please make a copy for your records.

Our exchange department will inspect all items. Items must be in unused "same as new" condition. This means that the item has not been tried on and has the original packaging, tags, etc.. The writing of names on boxes/packages of goods is not an acceptable return. There will be a 40% restock charge for bags, boxes, tags, product, etc., that are written on and will be billed to your account, since the manufacturers will not accept them as returns/exchanges. We reserve the right to refuse your exchange/return, if we feel the product has been compromised, meaning tried on, worn, stretched out, combed, brushed, contain hair spray, gel, glitter, make-up stains, have external odors or any other damages. It will be returned to you at your expense and shipping charges are not refundable on any exchange return orders.

COPYING
Copying or using text, photographs, illustrations, video or images appearing on this site without permission is prohibited, and copy right protected.

COLOR RINGS FOR CHEER CURLS
We require a $20.00 refundable deposit on our color rings. If you choose you may keep the color ring and forfit your deposit or return the color ring within 30 days to receive your deposit credit. 

How To Contact Us
If you do not wish to receive emails, mailings or phone calls, or you have other questions or concerns about these privacy policies, please contact us by email: Cheerconnectionllc@yahoo.com

Order Inquiries
Please feel free to email us with specific questions about your order.

Ways to Pay
Credit Card
We accept Master Card, Visa, Discover and American Express.

Notes:

             Cheer  Connection, LLC does not Ship Internationally

             Cheer Connection, LLC ships to US states only.

•  
  • Please allow 1 - 2 business days for your order to process*
    Cancellations:
    All customized products, poms, bows and socks, logo items, etc. that are made specifically for you are non refundable. Once the order is placed into production it cannot be cancelled. Before placing  an order please check it to ensure that it is accurate.
    
    If Cheer Connection, LLC shipped incorrectly we will reship the items and pick up the incorrect items,  at our expense.

  
  Returns & Exchanges:

  • Must use return/exchange form/authorization number.
  • Custom orders may not be returned.
  • 30 day return/exchange on all non custom orders
  • All products must be returned in original packaging within 30 days, in new and un-used condition to receive credit.
  • The following items are not returnable: Custom uniforms, poms, socks, bows, body wear/undergarments, and any personalized items, custom made orders, and products that are embroidered/silk screened for you. Custom made products (ex:uniforms/body wear) are made to measurement specifications. We require a parent/coach's signature on all custom made articles to ensure measurements are correct. Any additional alterations will be your expense. You may have a local seamstress make alterations for you. We will only alter product that is our mistake.
  • Shipping charges are non refundable on exchange/return orders.

Send all returns and exchanges to:
Cheer Connection, LLC
Attention: Returns
7 Winterberry Place
Clayton, New Jersey 08312
If you have any questions regarding a return or exchange, contact us, or by e-mail: cheerconnectionllc@yahoo.com

Care Instructions
All garments should be washed according to the directions on the garment tags/labels. All cosmetics, spa treatments, anti-aging, Glitz Glitter, Glitz Glue, Glitz Shimmers, etc. should be tested on skin(ex: wrist or other location) before applying in case of allergic reactions,etc. Read the product ingredients/labels before using.

Email: cheerconnectionllc@yahoo.com
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Scenario: Provide customers with their privacy rights and my store policy
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